Student Loan Counselor – Part Time – Remote Jobs Latest In 2022 Jobs By ZGRjobs

Student Loan Counselor – Part Time – Remote Jobs Latest In 2022 Jobs By ZGRjobs




Student Loan Counselor – Part Time



Student Loan Counselor

Choosing a career with ECMC Group means joining a nonprofit corporation with a mission to help students succeed. With a vibrant mission and values, great benefits, and strong community involvement, ECMC Group companies are an ideal team to join.
Job Summary
Are you interested in helping set student borrowers up for success? Is providing great customer service a strength you possess? If so the role of Student Loan Counselor at ECMC is the next career move for you. As a Student Loan Counselor you contact student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping/bringing the loan current.
This is a part-time, fully remote position (16 – 28 hours/week) with flexible scheduling. You create your own schedule during our call center hours: Monday – Friday 8:00 am – 6:00 pm Central Standard Time. No weekends! Training and equipment is provided!
Essential Duties and Responsibilities
  • Makes outbound calls to students and references and counsels them on options to manage student loans and to keep / bring loans to a current status through payment, forbearance or deferment
  • Communicates by telephone and/or in writing/e-mail to borrowers to inform them of their responsibilities and the consequences of default
  • Receives predictive telephone dialer system transfers and handles them within required measures
  • Maintains clear, concise and accurate documentation of borrower accounts, including all contacts made and received
  • Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default and the various payment / deferment options available to borrowers
  • Updates loan status on Loan Tracker
  • Participates in work group activities to solve problems or improve processes
  • Complies with all policies and procedures
  • Analyze, identify and solve problems while using sound judgment. Able to implement solutions to address business issues. Knows who to involve and takes appropriate action
  • Required to work a mix of day and evening shifts; work schedule is subject to change due to needs of operation
  • Performs other duties as assigned
Required Qualifications:
  • High School diploma or GED
  • 1+ year office/business clerical or customer service experience
  • Familiarity with Microsoft Office to include Outlook
  • Ability to type and talk at the same time and toggle between programs
  • High speed internet connection
Preferred Qualifications:
  • Experience working in a call center environment
  • Experience working in the financial industry including but not limited to student loans, collections and/or banking
  • Experience working in a fast paced and changing work environment
  • Bilingual in Spanish and English
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ECMC Group is committed to ensuring our diverse, inclusive and equitable culture is built on a strong sense of belonging, where everyone feels seen, heard and encouraged to show up as their authentic self.

Student Loan Counselor Job

The primary function of the Student Loan Counselor (SLC) is curing delinquent student borrower accounts, preventing their default and maintaining the assigned cohort rates within the acceptable standards established by Senior Management of Kaplan. To accomplish this objective, the SLC will contact and counsel out-of-school student borrowers, assisting them with the best options for their condition, obtaining the needed forms and information; and forwarding that information to the 3rd parties who actually update the students accounts.
Key Job Responsibilities:
  • Place outbound calls, send letters, and send emails to contact delinquent borrowers and advise them of their repayment responsibility and options.
  • Receive phone calls from students, answering their questions regarding their loans and repayment options.
  • Counsel borrowers regarding the requirements for deferment, forbearance, rehabilitation.
  • Obtain completed deferment and forbearance forms from borrowers and submit them to the appropriate servicers in accordance with department guidelines.
  • Track and report contact and cure activities in accordance with departmental guidelines.
  • Follow approved scripts and use approved letters in student contact activities to ensure compliance with company and regulatory requirements.
  • Achieve the weekly, monthly and quarterly cure and activities goals set by management.
  • Act as liaison between the student borrower and the loan servicer to obtain verbal forbearances and to update borrower information.
  • Skip-trace borrowers and update student database (CampusVue) with new demographics.
  • Cooperate with quality assurance in all review and process refinement activities.
  • Assist in the confirmation / research of cures obtained from 3rd party cohort servicers.
  • Complete other duties, as assigned.
Minimum Qualifications:
  • Bachelor’s Degree
  • Two to four years’ experience and/or training
  • Call center experience in default management and/or consumer loan collections
  • Fundamental skill level in MS-Excel
  • Accurate recall and input of data
  • Excellent customer service skills
  • Strong oral and written communication skills
  • Attentive to details and listens well
  • Ability to maintain confidentiality of sensitive data
  • Ability to spend long periods of time on the telephone and follow a script
  • Self-starting and able to work consistently without direct supervision
  • Ability to interact in a professional manner with borrowers and co-workers
  • Ability to explain options clearly to borrowers
  • Must be able to work evening and weekend shifts as necessary or assigned.

Fort Lauderdale, FL, USA

Additional Locations
Employee Type


Job Functional Area

Student Financial Services

Business Unit

00091 Kaplan Higher ED

Kaplan is an Equal Opportunity Employer

School Based Counselor in Clinic Job

Citizens Memorial Hospital (CMH) is recruiting for a LCSW, LPC, or a LMSW with 1 or more years of experience to join the dynamic team of providers already in place providing exceptional patient care at the Osceola Medical Center. The ideal candidate will be licensed in Missouri, obtain CPR certification, have strong communication skills, and love working with children of all ages.

We are a friendly, out-going clinic that loves to serve our community. There is a growing need for mental health services in the area, so our counselors will often work closely with providers to serve patients in urgent need.

The CMH School based counseling program employs therapists who are Licensed Clinical Social Workers (LCSW), Licensed Master Social Workers (LMSW), or Licensed Professional Counselors (LPC) to work on site in our local school district. The students are seen in the school setting to alleviate parents & guardians from having to bring students into the clinics for ongoing therapy services. The therapists can work with the schools to try to avoid core conflicts. The initial intake visit takes place with the parent or guardian present in a CMH clinic to provide informed consent prior to beginning school-based sessions. Referrals to our school based counselors come from teachers, school counselors, primary care physicians & parents. Billing is handled by CMH and is billed through the student’s medical insurance. Sliding fee scales are also available.

A typical day will include: new patient intake and assessments. After an initial intake, child would be seen on a one-on-one basis in the school setting. These sessions typically last 30 minutes to an hour in length. Therapists will provide behavioral and cognitive strategies to remove barriers for patients. Therapist will complete assessments and evaluations of patients in EMR system. Therapist will provide counseling for problems such as ADHD, OCD, ODD and other behavioral issues as well as provide treatment for anxiety/depression, loss/grief, anger and trauma. Therapist may also participate in crisis and risk assessment at schools or providers’ requests. Therapist will refer students on for additional community services and other needs as deemed.

This position is Full time 8am – 5pm

Benefits include:

  • Competitive salary based on production
  • NHSC site for tax-free student loan assistance
  • Annual merit increases
  • No cost health insurance option for employee
  • Full suite of insurance benefits available for employee and family
  • Annual CME allowance with paid CME time available too
  • Early access to pay with on-demand PayActiv Program
  • Employee assistance program
  • Paid time off
  • Retirement
  • Profit sharing
  • Company paid long term disability plan
  • Employee discounts

For more information about this opportunity please contact Nicole Breedlove at 417-328-6251 or by email at:

Degree: Bachelor Of Science – Social Work




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Student Loan Counselor – Part Time – Remote Jobs Latest In 2022 Jobs By ZGRjobs

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