Front Desk Agent Full Time Job In 2022 Jobs By ZgrJobs

Front Desk Agent Full Time

Front Desk Positions:

Yellowstone National Park Lodges operate 9 lodges with over 2,000 guest rooms and cabins across 6 different villages within the park. The Front Desk is often responsible for providing the first face-to-face impression to our guests and ensuring they are given accurate and in-depth information about their accommodations and the park. Learn more about the Guest Services department.

The Details

Position Type: Seasonal, Full-time
Season Date: April 2022-October 2022
Schedule: 40 hours, 5 days/per week. Night Shift Positions available. May include weekends, evenings and holidays.
Location: Throughout Yellowstone National Park (Canyon, Grant, Madison, Old Faithful, Lake)

Perks & Benefits

FREE In-park housing provided including Wi-Fi (limited bandwidth), laundry, and all utilities
All meals provided including breakfast, lunch, and dinner ($164.24 per two-week pay period)
No Wyoming state taxes deducted from your paycheck
Free Employee Recreation Program (athletics, gear rentals, seminars, van trips, hiking, and more).
$350 Referral Bonus for EACH person you refer who gets hired
Time and a half paid above 40 hours

Click here for more perks

Why Choose Yellowstone National Park Lodges

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessioner in Yellowstone, and as such, we are proud stewards of the park.

Get the Scoop from Employees on Instagram , TikTok , and Facebook !

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Responsibilities:

Guest Service Agents register guests for their accommodations or make reservations for them at one of the other park locations. They also explain the services and activities at their own location and throughout the park.

Qualifications:

Preferred:

Excellent interpersonal and problem-solving skills
Basic knowledge of Yellowstone, services, attractions, lodging facilities, and area

Required:

Communication, sales, cash handling, and computer skills required (Opera Property Management Suite)
Must be a people person!

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Front Desk Agent:

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.

This position may require flexible scheduling availability.

Job Requirements:

Check-in/Check-out hotel guests
Process all payments according to established hotel requirements
Provide information and assistance to all guests and vendors
Prepares all necessary reports during each shift for the management team

Job Qualifications:

Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

Health Care including Medical, Dental, and Vision Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan – IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
DailyPay – Work today, get paid tomorrow

Rewarding Hard Work:

Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member of the Month, Quarter, and Year recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations

Front Desk Agent Jobs:

At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created some of the world’s best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, wo are hungry to learn and who love their community. People who do not sit around and wait, they just do. You belong here!

Join the Continuum family!

We are located at the base of Jackson Hole Mountain Resort and just minutes from Grand Teton National Park. Continuum is a new breed of hotel. Modern, stylish and comfortable. Continuum is Teton Village’s home base for the adventurist.

Our property was fully renovated, expanded and reopened in December 2019, Continuum provides an experience like no other. The hotel offers rooms and lofts, and outdoor heated pool and hot tub and new bar and lobby serving as the social hub for Teton Village.

Continuum is surrounded by the Grand Teton Mountains – nature’s playground. Amazing adventures can be found throughout our renowned state and national parks for a glimpse of Wyoming at its best.

Teton Village offers everything from a quick bite to fine dining surrounded by stunning mountain views. Teton Village shops have ample sporting goods and outdoor gear to supply your next adventure.Jackson Hole is one of the most visited places in the summer. Come an experience a summer full of adventure hiking, whitewater rafting, camping, fishing or biking.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to read written communiques and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling – repeated bending and kneeling required while filing.
Mobility – must be able to reach all areas of hotel to assist clients.
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

Some of our benefits are:

Sign on Bonus of $1000.00 (FT)
End of Season Bonus of $500.00 (FT)
Great discounts in all SAGE Hotels, Restaurants, and much more
Discounted employee menu during your shift
50% discount on all regular menu items during your shift and 25% off when you are not working for parties up to 4 people (Discounts do not apply to drinks)
Employee Apprecciation events
Free bus pass
Medical, dental, & vision insurance (FT)
401(k) with Employer Matching (FT)
Health savings and flexible spending accounts (FT)
100% Company paid group term life insurance (FT)
Paid Holidays (FT)
Paid time off for vacation and sick time (FT)
Employee assistance program (FT)
Tuition Reimbursement (FT)
Eligible to participate in the Employee Referral Bonus Program. $500.00 per referral

ID: 2022-12703

Position Type: Regular Full-Time

Property : Continuum Hotel

Outlet: Hotel

Category: Front Desk & Guest Services

Min: USD $20.00/Hr.

Max: USD $22.00/Hr.

Address : 3345 W Village Dr

City : Teton Village

State : Wyoming

Winter 2022/2023: Front Desk Agent:

Welcome guests to the resort and provide assistance with all aspects of lodging accommodations. Must maintain the highest levels of professionalism and work well under stressful situations. Must be self-motivated with exceptional customer service and sales skills. Focuses on the “experience” for all guests of Copper Mountain Resort by maintaining a positive and friendly attitude. Shows initiative towards improving employee and guest experience. Previous guest services experience and schedule flexibility required.

Essential Duties and Responsibilities:

Performs all check-in and check-out functions in a friendly and efficient manner.
Greets each guest who enters the Lodging Reception Center.
Answer phone calls with a smile and friendly voice.
Answer all questions with accurate responses.
Handles stressful situations with a clear head and SOLUTION mentality.
Participates in the sales culture of the front desk by booking walk-ins, upselling reservations, and taking advantage of any promotional products offered at the front desk.
Accountable for monies received at Front Desk and responsible for turning in all monies to accounting.
Maintains a guest friendly atmosphere with music and a neat work environment.
Assists new employees in learning job functions.
Handles other job duties as assigned with a positive attitude.
Maintains a neat and professional appearance.

Administration Duties:

Duties as outlined above.

Guest Service Duties:

Duties as outlined above.

Other Duties as Assigned:

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff

Personal Attributes:

Is honest and has the highest integrity
Is able to handle and manage confidential information
Professional appearance. Adheres to all grooming guidelines
Follows established policies and procedures
Is supportive of Core Values
Sets the example for others and is above reproach
Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
Can handle fast paced, potentially high-pressure environment
Is flexible with hours and days of work
Is able to work any hours of the day, any days of the week
Prioritizes and re-prioritizes personal time and work, to have good balance in life
Team player
Friendly and outgoing personality

Requirements:

Basic Requirements:

Must be able to lift and carry items up to 50 lbs.
Able to stand for up to 8 hours.
Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act.

Preferred Experience and Special Skills:

College degree preferred, high school diploma required.
Industry knowledge preferred, 1-2 years in a guest service position required.
Basic computer skills (including Outlook) ability to type, able to communicate clearly in English, neat and presentable appearance.

Copper Mountain, LLC is an affirmative action employer and that age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Copper Mountain Resort in Summit County, Colorado. 90 miles west of Denver, we are situated in the heart of Colorado’s playground. All candidates must fill out an application to be considered for employment.

Front Desk Agent